Frequently Asked Questions

• How do you pronounce "Achatz"?

  The actual pronunciation is (ak'its); it rhymes with "jackets".

• Are any of your pies vegan or vegetarian?

  Most of our fruit pies are either vegetarian or vegan. Cream pies are made with milk, butter, and eggs. Any fruit pie with crumb topping has butter in it (as an ingredient in the crumb topping). Pumpkin pies are made with eggs. All of our double crusted fruit pies, with the exception of Double Crusted Apple, which is made with butter, are made with no dairy or animal products. If you would like to receive a Double Crusted Apple pie without butter, you can special order one from any one of our five Metro Detroit area locations.

• I just ordered a pie from your website. When will I receive it?

  Please see our online store for a full explanation of when and how pies are shipped. For order-specific information please reply to your order confirmation email, send an email to the Internet Sales department using our online contact form, or call our headquarters in Chesterfield at (586) 749-2882.

• I'm trying to buy a pie online and am having trouble checking out.

  Please verify that all the information you have submitted is correct. If you've moved recently, perhaps you haven't updated your billing address information on file with your credit card company. If you feel you need to place the order immediately please call our Chesterfield store at (586) 749-2882 during regular business hours.

• Can/will you ship cream pies?

  We'd love to- unfortunately our cream pies are very fragile and don't hold up during the shipping process. If we can find an efficient way to ship our cream pies and still have them arrive in one beautiful piece, we'll do it!

• I want to ship a fruit pie that isn't listed on your online catalog page. What can I do?

  First, put some pie, any pie, into your shopping cart, even though it's not the one you want. Then go through the checkout procedure. On the page that asks for your shipping destination and preferred shipping method there is a box near the bottom of the page where you can enter in any information about your order that you feel is pertinent; in this box enter the kind of pie that you really want. If there's a problem with your request we'll call you.

• How do I put in a special order?

  The best way to place a special order is to call the store that you would like to pick the pie up at and let them know what you would like. Phone numbers and store hours for all five of our Metro Detroit area locations are at the bottom of the page.

• I just read through this whole page and didn't see my question!

  Just drop us a line using our online contact form or call our Chesterfield store at (586) 749-2882.